Timeframe: You can request a return or exchange within 7 days from the date of delivery.
Product Condition: The item must be in its original, unused condition, completely unopened in its original packaging, along with the invoice or proof of purchase.
Products that have been opened, unsealed, or tested (such as eyelashes).
Products damaged due to misuse by the customer.
Requests made after 7 days from the delivery date.
If you receive a damaged product or an item different from your order, please contact us within 48 hours of delivery with a clear picture of the item. We will cover all shipping and replacement costs immediately.
Contact our customer service or email us with your order number and the reason for the request.
Prepare the product in its original packaging to hand over to the shipping courier.
Once the item arrives and is inspected by our team, the refund or replacement process will be completed as soon as possible.
